Charles Drayson

Jun 22 · 10 min read

The Importance of the IT team

Perhaps more than any other enterprise team, the IT team has to reconcile two types of demand: most of the enterprise think the IT team exists to react immediately to problem issues, and yet the IT team also needs to proactively deliver on projects (like major upgrades). As an observer often involved in those projects, one notices the typical IT team faces the classic challenge of dealing with urgency -v- importance. The ‘urgent’ demands will be loud, especially when escalated to senior management. The ‘important’ demands only become loud when delivery is plainly in jeopardy.
At the same time, the skills shortage affects IT teams at least as much as any other team that depends on staff with both skills and experience. The staff in situ tend to be people who seek learning and opportunities to build on their personal skill set. That means working on the new stuff, the projects.

Within the demand for projects, IT teams are called upon to develop solutions, not just implement them. It’s no surprise that there are consulting firms who know they will get more revenue from professional services than from the sale of applications or systems and not just from licensing systems. Expenditure on third-party professional services is a material chunk of the IT spend for enterprises with a regular flow of projects.
With no small irony, the IT team has itself become a consumer of applications to get work done (development tools, ticketing applications, ITSM, asset management tools, and more). Some of those are non-trivial (logistically and financially) to implement effectively.
The factors are recited here not because they will be new for leaders in IT teams, but because they need to be acknowledged in an article that would add one more platform to the list: Legito’s no-code automation platform. Read on to see why IT teams find Legito compelling.

Citizen developers

When we say Legito is an enterprise-wide automation platform, we mean it’s sufficiently complete, customizable, and consistent to deploy for any part of the organization, while giving users a solution moulded to their team perspective. Citizen developers, step forward: we believe subject matter experts in each team build the best solutions, without dependency on developers from a central IT team and with minimal (possibly nil) spending on professional services from the vendor. Citizen developers who build a useful MVP (minimum viable product) quickly and without fuss will get encouragement and feedback to build momentum that will become associated with a successful project. It’s a single platform the IT team can propose for multiple use cases – help your users help themselves. When adoption spreads, we find centres of excellence emerge to support more uptake and to leverage the know-how. New deployments don’t look like a traditional IT project. New deployments don’t need a re-run of procurement, compliance, and information security checks. New deployments don’t require the IT team to provision more servers, expand the helpdesk, or to add more audits and pen tests.

IT professionals intuitively recognize the benefits of a platform that encourages agile deployment of an MVP, which later expands based on experience of the authors and the users.

Legito is unlike an RPA (robotic process automation) application designed to execute a complete process autonomously. Instead, the objective is to provide a suite of tools to augment the work of human workers, and leaving room for humans to do what they do best. There’s a bias towards the automation of documents and document-oriented processes, anticipating that tasks and projects have a workflow that involves internal and external collaboration, approvals, diary dates, and reporting overhead. Use the tools to map the workflow at a depth sufficient to provide oversight and compliance, but not so deep into the weeds that the system becomes over-complicated and restrictive. Don’t need all the features for a particular use-case? That’s normal. However, unlike pure document automation tools, users won’t run out of options when they are ready to put documents to work as part of a bigger process. A comprehensive feature set reduces the need for building (and paying for) integrations with other applications, such as digital signature tools.

The Use of Legito

In addition to being a tool to deploy to meet user needs in other teams, IT teams use Legito to enhance processes operating within the team. For organizations without the inclination to buy dedicated solutions for ticketing, asset management, contract management for IT suppliers, and ITSM, Legito offers a light-touch alternative. If it’s the same tool being used for other use cases in other parts of the enterprise, it’s also easier to embed a Legito-driven solution for an IT team that wants to use a system to manage IT service provision.

The Importance of the IT team

Perhaps more than any other enterprise team, the IT team has to reconcile two types of demand: most of the enterprise think the IT team exists to react immediately to problem issues, and yet the IT team also needs to proactively deliver on projects (like major upgrades). As an observer often involved in those projects, one notices the typical IT team faces the classic challenge of dealing with urgency -v- importance. The ‘urgent’ demands will be loud, especially when escalated to senior management. The ‘important’ demands only become loud when delivery is plainly in jeopardy.
At the same time, the skills shortage affects IT teams at least as much as any other team that depends on staff with both skills and experience. The staff in situ tend to be people who seek learning and opportunities to build on their personal skill set. That means working on the new stuff, the projects.

Within the demand for projects, IT teams are called upon to develop solutions, not just implement them. It’s no surprise that there are consulting firms who know they will get more revenue from professional services than from the sale of applications or systems and not just from licensing systems. Expenditure on third-party professional services is a material chunk of the IT spend for enterprises with a regular flow of projects.
With no small irony, the IT team has itself become a consumer of applications to get work done (development tools, ticketing applications, ITSM, asset management tools, and more). Some of those are non-trivial (logistically and financially) to implement effectively.
The factors are recited here not because they will be new for leaders in IT teams, but because they need to be acknowledged in an article that would add one more platform to the list: Legito’s no-code automation platform. Read on to see why IT teams find Legito compelling.

Citizen developers

When we say Legito is an enterprise-wide automation platform, we mean it’s sufficiently complete, customizable, and consistent to deploy for any part of the organization, while giving users a solution moulded to their team perspective. Citizen developers, step forward: we believe subject matter experts in each team build the best solutions, without dependency on developers from a central IT team and with minimal (possibly nil) spending on professional services from the vendor. Citizen developers who build a useful MVP (minimum viable product) quickly and without fuss will get encouragement and feedback to build momentum that will become associated with a successful project. It’s a single platform the IT team can propose for multiple use cases – help your users help themselves. When adoption spreads, we find centres of excellence emerge to support more uptake and to leverage the know-how. New deployments don’t look like a traditional IT project. New deployments don’t need a re-run of procurement, compliance, and information security checks. New deployments don’t require the IT team to provision more servers, expand the helpdesk, or to add more audits and pen tests.

IT professionals intuitively recognize the benefits of a platform that encourages agile deployment of an MVP, which later expands based on experience of the authors and the users.

Legito is unlike an RPA (robotic process automation) application designed to execute a complete process autonomously. Instead, the objective is to provide a suite of tools to augment the work of human workers, and leaving room for humans to do what they do best. There’s a bias towards the automation of documents and document-oriented processes, anticipating that tasks and projects have a workflow that involves internal and external collaboration, approvals, diary dates, and reporting overhead. Use the tools to map the workflow at a depth sufficient to provide oversight and compliance, but not so deep into the weeds that the system becomes over-complicated and restrictive. Don’t need all the features for a particular use-case? That’s normal. However, unlike pure document automation tools, users won’t run out of options when they are ready to put documents to work as part of a bigger process. A comprehensive feature set reduces the need for building (and paying for) integrations with other applications, such as digital signature tools.

The Use of Legito

In addition to being a tool to deploy to meet user needs in other teams, IT teams use Legito to enhance processes operating within the team. For organizations without the inclination to buy dedicated solutions for ticketing, asset management, contract management for IT suppliers, and ITSM, Legito offers a light-touch alternative. If it’s the same tool being used for other use cases in other parts of the enterprise, it’s also easier to embed a Legito-driven solution for an IT team that wants to use a system to manage IT service provision.

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